A: Pac4Portugal is a brand established in 2015 and is run by two parties, PAC (Portugal) Ltd, established in April 2008, managed by Alex Cracknell, who is responsible for the advertising and house reservations Atriosmouricos Unipessao Lda, managed by Fernando Cabrita, who is responsible for the administration of the houses and construction/works

A: Carvoeiro.Rentals and Pac4Portugal.com are our own websites are you are booking directly with us, without third-party agents. We also advertise on some other reservation channels, such as VRBO and Airbnb, but they take a commission, which is added on top of their advertised prices.

A: Carvoeiro.Rentals is the secure direct booking and informative website for the properties advertised and administrated by the brand Pac4Portugal.

A: 25% of the total amount is due at the time of booking. The remaining balance is due 30 days before arrival.

A: Final payment is automatically taken from the card you used to pay the deposit if you used a card to make the deposit; otherwise, we need to arrange the final payment to be received by 30 days before your arrival.

A: After your stay, you will need to provide your bank details. We will transfer the amount back in your home currency, subject to any deductions for damages.

A: Yes, a breakage deposit is required and is specified on each property page in the Notes part of the Policy and Notes section. The breakage deposit is payable in euros cash on arrival.

A: We accept the following forms of payment: credit and debit cards (Visa, MasterCard, and American Express) securely via Stripe, bank transfers, and cash (for security deposit and tourist tax).

A: A tourist tax of 2 euros per person per night (aged 13 and older, for up to 7 nights) must be paid in cash on arrival, as required by Portuguese law.

A: All prepayments are non-refundable.

A: Late check-ins are allowed with prior notice, usually through a self-check-in option if possible at the property you have booked.

A: Detailed instructions, including access codes or key collection details, are sent prior to your arrival.

A: Check-in: Please check the house rules section of the property page. Check-out: By 10 AM.

A: Extensions depend on availability. Contact us early to request an extension.

A: Inform us immediately. Repairs or deductions may be covered by the security deposit.

A: You need to check the description of the property to whether this is included in the price or has an additional cost.If the pool is heated, it will be heated to approximately 27-28°C. The pool cover must be used at night or when the pool is not in use for long periods. Note that heating may be affected by low air temperatures and we cannot guarantee normal heating temperatures

A: Yes, all properties include air conditioning.

A: Yes, fresh towels and linens are included.

A: Yes, free Wi-Fi is provided in all properties.

A: Yes, we have an amazing partnership with a very talented and amazing chef, who offers you a number of options, dependent on your requirements.

A: If you stain or damage the bed linen and towels, we reserve the right to deduct the cost of replacement of these from your breakage deposit. Especially to the bed linen, please be aware of the damage caused by the following but not exclusive to: makeup, fake tan, strong suntan lotions, bleaching hair products (also with towels), and blood. If you cause marks or stains due to these, please let us know so we can take steps to try and remove the stains and then supply you, if and when possible, with replacements.

A: Dependent on your length of stay. Normally if you are staying for 7 days, then the bathroom towels will be changed midweek and the bathrooms will be cleaned. If your stay is for 14 days, then after 7 days you will also have your beds changed, along with the bathrooms cleaned, and then another mid-week change of towels before you leave. Final cleaning is included. If you require more cleaning than this, we can try to arrange it for an additional fee.

A: Yes, beach/pool towels are provided and you are responsible for the cleaning of these during your stay.

A: Yes, when you arrive at the property, please note the BBQs will be clean and in the correct order for you to start to use. Please clean the BBQs, equipment and utensils after use!! When you depart the villa, if we discover the BBQ unclean, we reserve the right to charge you the extra time and effort for them to be cleaned, with a minimum 50€ surcharge.

A: Yes, including a dedicated children’s play area and lawn space for games.

A: Pet policies vary by property. While some rentals are pet-friendly, others do not allow pets. Be sure to check the specific property listing or contact us for confirmation.

A: Smoking is not permitted indoors in any of our properties. For outdoor areas, smoking may be allowed, but this depends on the individual property’s rules. Always dispose of cigarette butts responsibly to avoid fines.

A: Events and parties are only permitted with prior approval from PAC4Portugal. Unapproved gatherings may result in immediate eviction and forfeiture of the security deposit.

A: For any special arrangements, such as accommodating service animals or hosting small gatherings, please contact us directly. We will do our best to assist, subject to property-specific guidelines.

A: Each property has a strict maximum occupancy limit for safety, comfort and legal reasons. Additional guests must be approved in advance. Unauthorized guests may result in penalties or termination of the rental agreement.

A: No, but we have been working with Autorocha.com from the start of our business.

A: Yes, with options like high chairs and cribs available upon request.

A: Accessibility varies. Contact us for specific recommendations.

A: Many are, but renting a car is recommended for convenience or the use of UBER/BOLT.

A: Most properties offer free parking. Confirm in the listing.

A: Distances vary. Listings include nearby activities and points of interest.

A: Yes, we can arrange transfers on your behalf.

A: We’re available 24/7 via messages, phone, email, or guest portal for assistance.

A: Call our 24-hour emergency contact line for immediate support.